What is better for your business: traditional or virtual customer service?

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In a time where everything has become so digitized, companies must decide whether to embrace change or to stick to traditional customer service. The Industry’s digitization had been gradual, but it has picked up speed over the last few years, specially during the pandemic where companies had to rely more heavily on digital tools. This has led to the question of whether new age methods will fully take over the traditional ways of doing business.  To understand better, lets compare how they both relate in the security space.

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